At Shadi.Pk, we strive to ensure your satisfaction with our services. While we stand by the principle that all payments are generally non-refundable and non-transferable, we understand that there may be exceptional circumstances. We want you to have confidence in your decisions, and that’s why we’ve crafted a refund policy that addresses your concerns.
At Shadi.Pk, we value your trust and strive to make your matchmaking experience seamless. Our refund policy is designed to accommodate your needs, ensuring fairness and transparency. Here are some important points to note:
If you’ve purchased a package or connect on Shadi.Pk and haven’t utilized any of its features within one week of purchase, you are eligible for a refund. We believe in fairness and want to accommodate your needs if you find yourself in this particular situation.
1.1. Unused Package or Connect Within a Week
If you’ve purchased a package or connect on Shadi.Pk and have not utilized any of its features within one week of purchase, you are eligible for a 100% refund.
1.2. Unused Package or Connect After One Week
However, after one week even if you have not used any of your purchased connects or package (Self Matchmaking or Personalized Matchmaking) there would be no refund.
We appreciate your understanding and hope that this policy allows you ample time to assess and make the most of our offerings within the first week of your purchase.
1.3. Multiple Payments Transferred by Mistake
In the event of accidental multiple payments, we understand the urgency and will refund the amount transferred by mistake completely.
1.4. Shadi Wallet
The money in your Shadi Wallet is totally refundable and can be withdrawn at any time.
Refund Processing Time
The processing time for refunds depends on the payment method you use:
2.1. Local Payment Method (e.g., HBL. EasyPaisa, etc)
Refunds, once accepted, will be processed within 3 to 5 working days.
2.2. International Payment Method (e.g., Google Pay, Apple Pay, etc)
Refunds, once accepted, may take 1 month to 45 days to reflect in your account.
2.3. Payment Through Credit Card and Debit Card
Refunds, once accepted, may take 15 to 30 days to reflect in your account.
Refund Request Timeline
3.1. For unused packages or connects, if a refund is requested within one week of purchase and no usage has occurred, it is 100% refundable.
3.2. Refund requests for unused packages or connects made after one week of purchase will not be eligible for a refund.
Submitting a Refund Request
To initiate a refund, please fill out the refund request form on our website. Moreover, you can download our refund form and submit it manually by visiting any of Shadi.Pk’s branches or share it with us on our UAN/WhatsApp number at 03-111-784-111. Ensure that you provide accurate details about your purchase, including the payment method used and any supporting documentation.
Note: Before submitting your form, please ensure that you check the box affirming that you have read and fully understand Shadi.Pk’s refund policy. Your compliance with this step is crucial for the smooth processing of your refund request.
5.1. Refunds are subject to manual review by our team.
5.2. Shadi.Pk reserves the right to reject refund requests that do not meet our criteria.
5.3 Payments made on Shadi.Pk for services such as premium features or connects are generally non-refundable.
5.4. Refunds will only be considered within one week of purchase if the package or connect has not been utilized.
Rishta Done Fee
We celebrate the success of every match made on Shadi.Pk, and we want to ensure a clear understanding of our policies in these cases. Once a successful Rishta (Personalized Matchmaking) has been established, any fees paid (also known as Rishta Done Fee) for our services become non-refundable as per our Terms of Services.
We recognize the efforts and commitment that go into the matchmaking process, and once a connection has been made, we consider it a successful and valued outcome. Consequently, any fees paid in association with the successful Rishta are non-refundable.
This policy aims to uphold the integrity of our matchmaking services and acknowledges the dedication put forth by our users and our team in creating meaningful connections.
We appreciate your understanding and cooperation in adhering to our refund policy. If you have any questions or concerns, please feel free to contact our customer support team at our UAN/WhatsApp number 03-111-784-111.
Thank you for choosing Shadi.Pk as your trusted matrimonial platform to find your life partner.
When am I eligible for a refund?
If you’ve purchased a package or connect on Shadi.Pk and haven’t utilized any of its features within one week of purchase, you are eligible for a refund.
What if I don't use my package or connect within the first week?
If you haven’t used any of your purchased connects or packages after one week, unfortunately, no refund will be processed.
Can accidental multiple payments be refunded?
Yes, in the case of accidental multiple payments, we will refund the entire amount transferred by mistake.
How does the Shadi Wallet work?
Shadi Wallet is just like any other microfinance banking system like Easypaisa and JazzCash. The money in your Shadi Wallet is fully refundable and can be withdrawn at any time.
What is the processing time for refunds?
Refunds for local payment methods take 3 to 5 working days, while international methods may take 1 month to 45 days. Payments through credit and debit cards may take 15 to 30 days.
Can I get a refund if I haven't used my package or connect within one week?
Yes, if you request a refund within the first week of purchase and no usage has occurred, it is 100% refundable.
Are refund requests accepted after one week of purchase?
Unfortunately, refund requests for unused packages or connects made after one week of purchase will not be eligible.
How can I initiate a refund?
Is there an option to apply manually?
Yes, you can choose to apply manually by downloading the form and submitting it at our branches.
How are refund requests processed?
Refunds are subject to manual review by our team, and Shadi.Pk reserves the right to reject requests that do not meet our criteria.