Position: Sales & Customer Service Representative (CSR)
Location: Office 5-6, First Floor, Burj-e-Noor Building, Shamsabad, Murree Road, near Faizabad, Rawalpindi/Islamabad
Google Map Pin: https://maps.app.goo.gl/WibX8DUz4TrzFc9C9
We are seeking an experienced Sales & Customer Service Representative (CSR) to join our team. This role requires a minimum of one year of experience and offers a rewarding opportunity to support customers and drive sales for one of our key products. You’ll interact with customers through multiple channels, assist them with inquiries, and guide them through our services and packages.
Shift Options and Salary:
- Day Shift (8:30 am to 7 pm): PKR 50,000 – 55,000 per month
- Night Shift (7:30 pm to 6 am): PKR 55,000 – 60,000 per month
Final salary within these ranges will depend on interview performance, previous experience, and overall suitability.
One day off per week, plus two additional sick/casual leaves are permitted.
Key Responsibilities:
- Assist and support customers with inquiries about our services and packages, providing professional and friendly assistance.
- Handle inbound calls, provide detailed information on our products, and help resolve any issues or concerns.
- Process customer orders, cancellations, and maintain accurate records of all interactions and transactions.
- Follow up on customer requests and coordinate with other departments to ensure high levels of satisfaction.
- Stay informed about our services, promotions, and policies to effectively assist customers.
Requirements:
- Minimum of one year experience in a sales or customer service role, ideally within a call center or customer-facing environment.
- Strong communication skills in both English and Urdu, with a professional and clear accent.
- Flexibility to work in evening or night shifts as required.
- Excellent problem-solving skills and a customer-focused approach.
- Minimum education: Bachelor’s degree.
This role offers a competitive salary, growth opportunities, and a chance to be part of a supportive and dynamic team.
In case you have no experience, consider applying as Sales / CSR Intern (paid internship)